Commercial Installations

Installation

Your charger must be installed by an appropriately qualified electrician. You will need to retain all installation documents provided by your electrician and be able to supply these to Hydra EVC upon request.

Internet Connection

Your installer must connect your charger to an operating platform — either our Nexus Cloud Pro platform or another OCPP 1.6J-compatible platform.
Failure to connect the charger to an OCPP network will result in limited support and may incur additional charges if a site visit becomes necessary.

If, following installation, the internet signal is insufficient, it is your responsibility to arrange a suitable connection directly with your network provider.

Ongoing Operations

If you choose to use a third-party OCPP platform provider, Hydra EVC will be unable to access your charger remotely to diagnose or resolve any issues. Ongoing operational support would therefore need to be provided by your chosen platform provider.

Servicing

To maintain your product’s warranty, it is your responsibility to ensure the charger is kept in good working order.
This includes arranging regular maintenance servicing by an appropriately qualified electrician:

• At a maximum of 12-month intervals for AC chargers
• At a maximum of 6-month intervals for DC chargers

If you’re unsure whether more frequent servicing is required (depending on charger usage), you must seek advice from Hydra EVC.
Proof of servicing must be provided to Hydra EVC, otherwise the warranty may be voided.

Warranty Cover

A 2-year manufacturer’s limited parts warranty is provided (including 12 months’ labour), provided the charger is installed by an appropriately qualified electrician.
If your charger was installed using an OZEV grant and by an OZEV-certified installer, the warranty extends to 3 years for parts and labour.
Please refer to the specific warranty details for your charger model — the warranty document is available upon request.