Terms and Conditions of Sale, Warranty and Support
1.1. Interpretation and Definitions
1.1 In these Terms and Conditions, the following definitions apply:
“Buyer” means the person, business or entity purchasing the Goods from the Supplier, as set
out in the Order or the Supplier’s acknowledgement of order.
“Contract” means the contract between the Supplier and the Buyer for the sale and purchase
of the Goods in accordance with these Terms and Conditions.
“Conditions” means these terms and conditions.
“Goods” means the electric vehicle charging equipment and any associated components
supplied by the Supplier, including but not limited to chargers.
“Installer Registration” means the registration of the Goods within Hydra EVC systems by
the installing party following installation.
“Order” means the Buyer’s order for the Goods.
“Supplier” means Hydra EVC Limited and any wholly owned subsidiary or associated
company.
2. Basis of Contract
2.1 These Conditions apply to all Contracts for the supply of Goods by the Supplier to the Buyer.
2.2 No other terms shall apply unless expressly agreed in writing by the Supplier.
3. Goods and Specifications
3.1 All descriptions, specifications and illustrations are for guidance only and do not form part of the Contract.
3.2 The Supplier reserves the right to make changes to the Goods to comply with applicable legal or regulatory requirements or to improve performance.
4. Price and Payment
4.1 Prices are exclusive of VAT unless stated otherwise.
4.2 Payment terms shall be as agreed at the time of Order.
5. Delivery and Risk
5.1 Delivery dates are estimates only.
5.2 Risk in the Goods passes to the Buyer upon delivery.
6. Installation Responsibility
6.1 Unless expressly agreed in writing, the Supplier is not responsible for installation.
6.2 Installation must be carried out by a suitably qualified electrician in accordance with:
• The manufacturer’s installation instructions
• Applicable electrical regulations
• Any applicable grant or scheme requirements
7. Warranty Overview
7.1 The Supplier provides a manufacturer warranty subject to the terms set out in this section.
7.2 Warranty coverage is conditional upon correct installation, configuration and use of the Goods.
8. Warranty Commencement and Registration
8.1 The warranty period commences on the date of Installer Registration within Hydra EVC systems, not on:
• Property occupation
• First use
• Customer self-registration
8.2 In new build developments, the Buyer acknowledges that Goods are commonly installed and registered prior to property occupation.
8.3 It is the responsibility of the installer or developer to complete Installer Registration promptly following installation.
9. Standard Warranty Periods
9.1 Unless otherwise stated:
• A standard warranty of 12 months parts and labour applies from the date of Installer Registration.
9.2 An additional 12 months parts-only warranty may apply where:
• The Goods are registered by the Buyer within three months of Installer Registration
• The Supplier’s registration requirements are met in full
9.3 Failure to complete Buyer registration within three months limits warranty coverage to the standard 12-month period only.
10. OZEV and Scheme-Specific Warranty
10.1 For commercial chargers rated at 7 kW, 11 kW, and 22 kW installed under applicable OZEV schemes:
• A three-year parts and labour warranty applies
• The installer must be OZEV-approved for this warranty to be valid
11. Replacement Goods
11.1 Where Goods are replaced under warranty or goodwill:
• The replacement Goods inherit the remaining balance of the original warranty period
• A replacement does not reset or extend the warranty term
12. Warranty Exclusions
12.1 The warranty does not cover faults arising from:
• Incorrect installation
• Network or internet instability
• Power supply limitations
• Misuse, abuse or modification
• Failure to follow operating instructions
13. Installation Verification and Deposits
13.1 Where a warranty claim requires on-site investigation:
• The Supplier may request a refundable deposit prior to attendance
13.2 If the fault is determined to be installation-related:
• The deposit may be retained to cover costs
13.3 If the fault is confirmed as a product issue:
• The deposit will be refunded in full
14. New Build and Developer Communication Gaps
14.1 The Supplier recognises that communication gaps may occur in new build developments.
14.2 Such gaps do not alter warranty commencement but may be considered when assessing goodwill remedies.
15. Goodwill Remedies
15.1 Any goodwill gesture is discretionary and does not constitute an admission of liability.
15.2 Goodwill remedies do not set precedent.
16. Support and Escalation Process
16.1 All support requests must be raised via the Supplier’s designated support system.
16.2 The Supplier operates a tiered support and escalation model.
17. Limitation of Liability
17.1 The Supplier’s liability is limited to the maximum extent permitted by law.
18. Force Majeure
18.1 The Supplier shall not be liable for events beyond its reasonable control.
19. Confidentiality
19.1 All technical and commercial information is confidential.
20. Data Protection
20.1 Data will be processed in accordance with applicable data protection laws.
21. Assignment
21.1 The Buyer may not assign the Contract without written consent.
22. Governing Law
22.1 These Conditions are governed by the laws of England and Wales.
23. Consumer Statutory Rights
23.1 Nothing in these Conditions limits statutory consumer rights under UK law.
