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FAQ's
All warranty claims must be submitted through our support system at support.hydraev.co.uk.
You will need to provide your installation registration date, serial number, and a description of the fault.
Our technical team will assess the claim and confirm your warranty coverage before any action is taken. This applies to all Hydra EVC charger models.
The full Hydra EVC Terms and Conditions of Sale, Warranty and Support are available at hydraev.co.uk/terms.
The current version is V1.7, effective March 2026.
This document covers all warranty terms for both domestic and commercial chargers.