Privacy Policy

Hydra EVC Limited

1. Who We Are

Hydra EVC Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you
visit our website, contact us, use our services, or interact with our marketing.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR)
and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we handle your personal data,
please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide to Us

This includes: full name, email address, company name, phone number, country or region,
enquiry details and messages, and marketing preferences and consent.

This information is collected when you: submit a contact or support form, access gated content
such as datasheets or downloads, use our live chat feature, enquire about sales or partnerships,
subscribe to marketing communications, or apply for a trade credit account.

2.2 Information We Collect Automatically

When you use our website, we may automatically collect: IP address, browser type and version,
device type, pages visited and time spent on our website, referral source, and cookies and
tracking data.

2.3 Technical Support and Product Data

If you contact us for technical support or warranty claims, we may collect: charger serial
numbers and model information, installation address, charger diagnostics and error logs,
photos or videos of installations, installer details, and commissioning information.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and provide customer support. To provide access to gated content and
downloads. To manage sales and partnership discussions. To send marketing communications
where you have given consent. To improve our website, services, and user experience. To manage
our customer relationship management system. To process orders, credit applications, and
payments. To provide technical support and warranty services. To ensure website security and
prevent fraud.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds:

Legal Basis	Examples
Consent	Where you have opted in to receive marketing communications
Contract	Where processing is necessary to respond to a request, provide services, or fulfil an order
Legitimate Interests	To improve our services, manage our business, maintain website security, and prevent fraud
Legal Obligation	Where we are required to comply with applicable laws such as accounting or tax requirements

5. Marketing Communications

If you choose to opt in, we may contact you with information about our products, services, and
updates. You can withdraw your consent at any time by clicking the unsubscribe link in our emails
or contacting us directly using the details in this policy.

6. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website. We use cookies
and similar technologies to enable website functionality, analyse website performance and usage,
improve user experience, and support marketing and advertising activities.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for website operation, such as session management and security	Session or up to 1 year
Performance	Help us understand how visitors use the website through analytics	Up to 26 months
Functionality	Remember your preferences and settings	Up to 1 year
Marketing	Track visitors across websites to display relevant advertisements	Up to 2 years

6.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling
certain cookies may affect website functionality. Most browsers allow you to refuse cookies,
delete existing cookies, or be notified when a cookie is set.

For more information on managing cookies, visit www.allaboutcookies.org.

7. Data Sharing and Third Parties

We may share your personal data with trusted third parties who assist us in operating our business.
We only share data where necessary and ensure that appropriate safeguards are in place to protect
your information.

7.1 Categories of Third Party Processors

Category	Purpose
Website Hosting	WordPress platform for website hosting and content management
CRM Platform	Customer relationship management, sales pipeline, and support ticket management
Email Marketing	Sending marketing communications and newsletters
Analytics	Website performance monitoring and visitor behaviour analysis
Payment Processing	Secure processing of card payments
Credit Reference	Credit checks for trade account applications
IT and Security	System security, backup, and infrastructure support

A full list of our third party processors is available on request by contacting
marketing@hydraev.co.uk.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data against
loss, misuse, unauthorised access, disclosure, or alteration. Security measures include encrypted
data transmission using SSL/TLS, access controls and authentication, regular security assessments,
and staff training on data protection.

9. Data Retention

Data Category	Retention Period	Rationale
Marketing contacts	2 years from last engagement	Industry standard for re-engagement
Website form enquiries	2 years from submission	Aligned with marketing contacts
Customer and trade account records	6 years after last transaction	UK accounting and tax requirements
Credit application data	6 years after account closure	Financial records retention
Support tickets	3 years after resolution	Warranty period plus buffer
Commissioning data	6 years after installation	Product liability and warranty
Website analytics	26 months	Analytics platform default

10. Your Rights

Right	Description
Access	Request a copy of the personal data we hold about you
Rectification	Request correction of inaccurate or incomplete data
Erasure	Request deletion of your data in certain circumstances
Restriction	Request that we limit processing of your data
Portability	Request transfer of your data to another organisation
Objection	Object to processing based on legitimate interests or direct marketing
Withdraw Consent	Withdraw consent at any time where processing is based on consent

11. International Data Transfers

Some of our third party service providers are based outside the United Kingdom, including in the
United States. Appropriate safeguards are in place including adequacy decisions, the UK-US Data
Bridge, Standard Contractual Clauses, and binding corporate rules.

12. Automated Decision Making

We do not use automated decision making or profiling that produces legal or similarly significant
effects on you. Credit decisions are made with human oversight.

13. Children’s Data

Our website and services are not intended for individuals under the age of 18. We do not knowingly
collect personal data from children.

14. Links to Other Websites

We are not responsible for the privacy practices or content of third party websites.

15. Changes to This Policy

Any changes will be posted on this page and the effective date will be revised accordingly.

16. Contact Us

Email: marketing@hydraev.co.uk
Telephone: 01268 205 121
Post: Hydra EVC Limited, 10 Tower Field, Shoeburyness, SS3 9QE

This Privacy Policy is provided for general information purposes and does not constitute legal advice.