No. Damage to a tethered cable caused by driving away while the cable is connected is not covered under the Hydra EVC warranty or guarantee.

This type of damage is not a manufacturing defect. It is classed as customer-caused damage under clause 35 of our Terms and Conditions.

To discuss your options for a replacement cable or repair, please submit a support ticket at support.hydraev.co.uk.

No. Fitting third-party cables, components, or parts will immediately void your warranty.

The tethered cable on tethered Hydra charger models is an integral part of the unit and is not designed to be replaced independently.

Only parts and accessories purchased directly from Hydra EVC Ltd or an authorised Hydra distributor are approved for use.

Using non-genuine parts may also compromise the safety, performance, and certification of your charger. This is covered under clauses 36 and 37 of our Terms and Conditions.

Unless the seller is Hydra EVC Ltd directly (hydraev.co.uk) or a Hydra-authorised distributor, any parts, cables, or accessories sold under the Hydra brand name are not endorsed or authorised by us.

Using non-genuine parts will void your warranty and may create a safety risk.

If you have purchased a product you believe is counterfeit or fraudulently branded, please contact us at support@hydraev.co.uk.

Under clause 37 of our Terms and Conditions, we accept no liability for loss or damage arising from the use of non-genuine parts.

No. Damage caused by power surges, voltage spikes, lightning strikes, or any irregularity in your electrical supply is not covered under the Hydra EVC warranty.

Your charger should be installed on a suitably protected electrical supply in line with BS 7671 wiring regulations.

We recommend that an appropriate surge protection device is installed by your electrician.

This exclusion is set out in clause 38 of our Terms and Conditions.

No. Opening the charger casing without express instruction from Hydra EVC technical support will void your warranty.

If you need to access the internal components of your charger for any reason, please contact us first via support.hydraev.co.uk and our team will advise.

Any repair or modification carried out by a person or company not authorised by Hydra EVC will void the warranty under clause 36 of our Terms and Conditions.

Yes. The Hydra EVC warranty requires that your charger is installed by a qualified electrician in accordance with BS 7671 wiring regulations and the Hydra EVC installation guide.

If the installation does not meet this standard, the warranty may be void.

If you are unsure about your installation, please contact us at support.hydraev.co.uk and our team can advise on next steps.

This is covered under clause 40 of our Terms and Conditions.

This depends on how and where the charger was installed.

Hydra EVC chargers carry an IP (Ingress Protection) rating that defines the level of water and dust resistance.

If your charger was installed in accordance with the IP rating guidance in the product data sheet and has still suffered water ingress, please contact us and we will investigate.

However, if the charger was installed in a location that does not meet the environmental requirements in the data sheet, or has been exposed to flooding, extreme weather, or corrosive substances, this is not covered under warranty.

See clause 42 of our Terms and Conditions.

Yes. Modifying OCPP settings without prior written authorisation from Hydra EVC, installing unofficial firmware, or using third-party software to control or configure your charger will void the warranty.

If you need to make changes to your charger's network or OCPP configuration, please contact us first at support.hydraev.co.uk.

All firmware updates should only be applied through official Hydra EVC channels.

This is covered under clause 43 of our Terms and Conditions.

No. Cosmetic damage that does not affect the functional operation of the charger is not covered under warranty.

This includes scratches, dents, scuffs, discolouration, UV fading, or staining.

If you believe your charger has a manufacturing defect in the casing that is affecting its function, please submit a support ticket at support.hydraev.co.uk.

This exclusion is set out in clause 44 of our Terms and Conditions.

No. The cost of using alternative or public charging facilities while your charger is under investigation or repair is not recoverable from Hydra EVC.

Under clause 50 of our Terms and Conditions, we are not liable for indirect, incidental, or consequential losses arising from a charger fault or defect.

This includes but is not limited to: the cost of public charging sessions, loss of earnings, travel costs, or loss of use of your vehicle.

This does not affect your statutory rights under the Consumer Rights Act 2015.

You may be covered if the original warranty period has not expired and you register within 30 days of taking ownership of the property.

To activate the remaining warranty period, you must register the charger at hydraev.co.uk/warranty within 30 days of your property completion date.

If you have a Hydra Notus charger, please note that the Year 3 parts-only cover requires that registration was completed before the end of Year 2 from the original installation registration date.

If Year 2 has already passed and registration was not completed, Year 3 cover is not available.

For all registration queries, contact support@hydraev.co.uk.

This is covered under clause 51 of our Terms and Conditions.

Under clause 51 of our Terms and Conditions, it is the developer or housebuilder's responsibility to either register the warranty on your behalf before handover, or to provide you with clear written notice of the registration requirement and the applicable deadlines.

If this was not done, please contact us at support@hydraev.co.uk as soon as possible with your installation details and proof of ownership.

We will review your case and advise on the options available.

For Hydra Notus chargers, please be aware that the Year 3 parts-only cover has a registration deadline of before the end of Year 2 from the original installation date, so prompt action is important.